FAQs

What is our return and exchange policy?

What is our return and exchange policy What is our return and exchange policy What is our return and exchange policy What is our return and exchange policy What is our return and exchange policy What is our return and exchange policy What is our return and exchange policy?

Do you offer international shipping for your products?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Do you provide custom-made costume design and tailoring services?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

What payment methods are available when shopping from our store?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

What size ranges are available for your costumes?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

Do you offer special deals or discounts for bulk purchases?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

How can I determine the best size for me when selecting a costume?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

Do you provide matching accessories for each costume?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

Can I visit your physical store to view and try on costumes before purchasing?

Can I visit your physical store to view and try on costumes before purchasing?